More than ever, organisations are facing a data avalanche from various sources, be they in electronic or hard copy format.
How an organisation manages this ever-increasingly important resource - data - can benefit or hinder its ability to achieve its obje.
American woodcarver and cabinetmaker, MD....
Richard Baxstrom
Williams, Richard
Richard M. Saunders
Richard Heller
Richard Dutton
Richard Byers
Richard Laymon
Allen, Richard C.
Exploring the emigration to colonial pennsylvania of welsh members of the religious society of friends (quakers), this book appraises their experiences during a period of unparalleled change.
Richard Purden
Following on from we are celtic supporters, richard purden tackles a variety of subjects in his second book faithful through and through.
Richard Tregaskis
Richard Pratt
Richard Andrews
Richard Milward
Richard Golden
The recent rapid growth in the variety and complexity of new machine learning architectures requires the development of improved methods for designing, analyzing, evaluating, and communicating machine learning technologies.
Richard T. Harrison
Richard Durrett
This text focuses on the parts of stochastic theory that are particularly relevant to applications.
Richard Estep
Richard Huggins
Presents a comprehensive and detailed analysis of the strategic and policy responses to illicit drug use in the britain since the mid-1980s.
Richard Nelson
Richard Lyntton
Richard Snodgrass
Richard Read
Richard Battye
Richard Madeley
The next must-read page-turner from sunday times bestselling author richard madeley.
Richard Bauman
Richard Dean Smith
Richard Morris
Richard K. Rein
Richard Gaunt
Sir robert peel (1788-1850) was one of the most significant political figures in nineteenth-century britain.
Richard Wolin
Richard Schwartz
Richard D Braatz
Richard Lyntton
Jones, Richard
Richard Burt
Richard Maunders
One hundred title pages from the year 1500-1800 with examples from germany, italy, netherlands and france, spain and portugal, and england.
Richard Riegelman
Richard Dean Smith
Richard Van Camp
Richard Rachlitz
Richard Agler
Richard Boothby
Richard Bennett
Richard D. Scott
Richard Killen
A fascinating and entertaining investigation into what makes ireland so different from its neighbors, by a respected irish historian.
Walter, Richard
Richard Copping
Richard Krauss
Richard Dellamora
Richard G. Erskine
Linda D. Hollebeek
Customer engagement is now a critical research priority in contemporary marketing.
Grafton Whyte
Charles R. Chaffin
A client-centered approach to financial planning practice built by research for practitionersthe second in the cfp board center for financial planning series, client psychology explores the biases, behaviors, and perceptions that.
National Restaurant National Restaurant Association
Institute of Institute of Leadership & Management
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the institute of leadership & management (ilm) to support their level 3 certificate in first line management.
Nicholas J. Webb
Garrett Sutton
Steve Andersen
Don Peppers
Boost profits, margins, and customer loyalty with more effective crm strategy managing customer experience and relationships, third edition positions the customer as central to long-term strategy, and provides essential guidance toward optimizing that relationship for the long haul.
Ben Reason
Thomas A. Cook
Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess.
Henrik Anderson
Inside the customer universe reveals how an organization can become ahead of the game by focusing a its strategy on predicting customer needs rather than following them.
Antonios Chorianopoulos
A step-by-step guide to data mining applications in crm.
Stefan Garding
Chuck Wall
Tom Wong
Soumit Sain
This book focuses on theoretical and practical applications of knowledge management and customer relationship management, including a case study that investigates knowledge management in both the administrative and the operational area of a concrete compa.
A. Perna
Crm systems in industrial companies contributes new knowledge on customer relationship management (crm) in the field of industrial marketing.
Brian Hunt
Xiaoyun Han
William G. Lee
Kevin Robson
'service-ability can be defined as the ability of the whole organisation, through its individual members, to deliver consistently what the organization seeks to do: in a culture of initiative, professionalism, engagement and involvement that resonates wit.
Sarah Robinson
Nicholas Ind
Brand together highlights the potential in co-creation to use customer and client input and feedback to develop and encourage buyer engagement, with a view to building sales, developing brand strategy and retaining customers..
Sally Bradley
A. Oade
Disney Institute
Avril Owton
The business on a shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune.
Becky Carroll
Dalton Cervo
Pattie Gibson
Roger L. Brooks
Paul R. Timm
April’s husband divorced her for a snooty saleswoman, leaving her with a bruised and battered self-image.
Leonardo Inghilleri
The authors focus on battle-tested techniques that are immediately applicable in any business context, allowing you to create unrivaled customer loyalty in your own business context..
McKean, John
This book addresses the practical knowledge, skills, and underlying disciplines that any business needs to proactively address the unique opportunities, challenges, and risks created by competitive market dynamics driven from changing customer needs and b.
Bernd H. Schmitt
Jonathan M. Tisch
Kelley Robertson
Jian Li
Parker, James F.
Ron Willingham
Egbert van Bel
Moira Clark
The text is aimed at ceos and all executive management, however the scope of the material will engage the entire organization.
Laurent Hermel
Donald F. Blumberg
As the service industry continues to grow more competitive and sophisticated, the need to develop a customer focused business strategy also continues to become more imperative.
Dinesh Verma
Service-level agreement definition and deployment is a key issue for internet service providers (isps) and other network service providers as they construct a quality of service architecture for ip networks.
Robert Donald Spector
This book is the success story behind the nordstrom legend written in an accessible, anecdotal style.